Messaging & Campaign Privacy Policy

TowGrid operates two separate messaging programs:

• Service messages (required for a job). Texts and emails about a specific service request: request received, provider assigned, driver en route, arrival, completion, receipts and payment confirmations.
• Marketing campaigns (optional). News, offers and product updates. You only receive these if you check the optional marketing box.

We collect your phone number and email only when you provide them — on a service request, at checkout, when creating an account, or in your account settings. Consent checkboxes are never pre-checked for marketing, and consent to marketing is never a condition of requesting service. We keep a dated record of each consent, including the exact wording shown to you.

Message frequency varies based on your activity. Message and data rates may apply. Mobile carriers are not liable for delayed or undelivered messages.

Reply STOP to any text to stop messages from that program, or HELP for help. You can also manage email and text preferences in your account settings, or use the unsubscribe link in any marketing email. Opting out of marketing does not stop essential service messages tied to an active job; opting out of service texts may prevent us from sending dispatch and arrival updates.

We use your phone number and email to operate the marketplace: to send you the messages described above and to share the contact details necessary for an independent provider to reach you about your job. We use service vendors (for example, our messaging and email delivery providers) strictly to transmit these messages on our behalf.

We do not sell or rent your phone number, and mobile opt-in data and consent are never shared with third parties for their own marketing purposes.

Consent records, opt-out records and message logs are retained as long as needed to operate the service, resolve disputes and meet legal and regulatory obligations.

Use our contact form for any question about this policy, or see our Privacy Policy and Your Privacy Choices.