Privacy Policy

Account information: name, email address, phone number, and password when you create an account.

Service request information: pickup and drop-off locations, vehicle details (year, make, model, color, type), photos you upload, and job notes.

Precise location (GPS pin drop): when you tap "Use my current location" on a request form, your browser asks for permission and, if you allow it, shares your device's GPS coordinates with TowGrid. We use those coordinates only to identify your breakdown location, reverse-geocode them into a street address for your job (via Google Maps Platform), and share them with the provider dispatched to you. Location sharing is always opt-in per request — we never collect your location in the background or track you continuously. You can decline the permission or revoke it at any time in your browser or device settings and type your address manually instead.

Payment information: payments are processed by our payment processor; TowGrid does not store full card numbers.

Provider information: company details, licensing and insurance data, coverage areas, pricing, truck and driver availability, and payout account details handled by our payment processor.

Usage information: log data, device and browser information, and interactions with the platform.

We use information to dispatch service requests to nearby providers, process payments and payouts, calculate taxes, send job status notifications by SMS and email, operate provider subscriptions and memberships, prevent fraud, comply with legal obligations, and improve the platform.

We share job and location details with the providers dispatched to your request, payment information with our payment processor, and notification content with our messaging providers (such as our SMS and email vendors). We do not sell your personal information. We may disclose information when required by law or to protect the safety of users.

Customers and providers receive transactional SMS and email messages about job offers, status changes, and receipts. Providers may designate a primary phone number for assignment alerts. Message and data rates may apply. You can manage notification preferences in your account settings.

We retain job, payment, and tax records as required for accounting and legal purposes. We use encryption in transit, access controls, and row-level security in our database. No method of transmission or storage is completely secure, but we work to protect your information.

You may access, correct, or delete your account information, opt out of marketing messages, and exercise applicable privacy rights. See Your Privacy Choices for details on how to submit a request.

TowGrid is not directed to children under 13, and we do not knowingly collect personal information from children.